Shipping policy

This Shipping Policy explains how orders are processed, dispatched, and delivered for purchases made through our official website.

By placing an order with Bruders, you agree to the terms mentioned below.

1. ORDER PROCESSING

  • Orders are generally processed within 1–3 working days after successful payment confirmation.
  • Orders placed on weekends, public holidays, or during special launches may require additional processing time.
  • Once an order is packed and handed over to the courier partner, it is considered dispatched.

Bruders reserves the right to delay or cancel any order in cases involving:

  • incomplete customer information,
  • payment verification issues,
  • stock availability concerns,
  • or suspicious transaction activity.

2. DELIVERY TIMELINES

Estimated delivery timelines:

Region Estimated Delivery
Metro Cities 2–5 business days
Other Indian Locations 4–8 business days
Remote Areas 5–10 business days
International Orders Varies by destination

Delivery timelines are estimates only and may vary due to:

  • courier delays,
  • weather conditions,
  • operational disruptions,
  • regional restrictions,
  • customs clearance,
  • or high-order volume periods.

Bruders is not responsible for delays caused by third-party logistics providers.

3. SHIPPING CHARGES

Shipping fees, if applicable, are calculated at checkout based on:

  • delivery location,
  • order value,
  • package weight,
  • and selected shipping method.

Bruders may occasionally offer free shipping promotions for eligible orders.

Any promotional shipping offer may be modified or withdrawn without prior notice.

4. ORDER TRACKING

Once an order is dispatched, tracking information will be shared through:

  • email,
  • SMS,
  • WhatsApp,
  • or other registered contact details.

Tracking updates are dependent on courier partner systems and may take time to reflect.

5. PRE-ORDER & LIMITED RELEASE ITEMS

Products marked as:

  • “Pre-Order,”
  • “Made to Order,”
  • “Limited Release,”
  • or similar labels

may require extended dispatch timelines.

Expected shipping schedules for such items will usually be mentioned on the product page.

If multiple items are purchased together, the entire order may be shipped once all products become available.

6. ADDRESS & CONTACT DETAILS

Customers are responsible for providing accurate:

  • shipping address,
  • contact number,
  • and delivery information.

Bruders will not be liable for failed deliveries caused by:

  • incorrect addresses,
  • incomplete information,
  • unreachable contact numbers,
  • or refusal to accept the package.

If a shipment is returned due to failed delivery attempts, additional shipping charges may apply for re-dispatch.

7. INTERNATIONAL SHIPPING

International delivery may be available for selected locations.

Customers are solely responsible for:

  • customs duties,
  • import taxes,
  • local handling fees,
  • and any country-specific charges imposed after shipment arrival.

Bruders has no control over international customs procedures and cannot estimate additional charges imposed by authorities.

8. LOST, DAMAGED, OR TAMPERED PACKAGES

If a package appears damaged or tampered with at the time of delivery:

  • customers should refuse acceptance where possible,
  • or immediately report the issue to Bruders support.

Claims regarding missing or damaged products must be submitted within 48 hours of delivery with:

  • parcel photographs,
  • product images,
  • and order details.

Bruders may investigate the matter with the logistics provider before offering a resolution.

9. CASH ON DELIVERY (IF APPLICABLE)

Cash on Delivery availability may vary based on:

  • serviceable pin codes,
  • order value,
  • and customer history.

Bruders reserves the right to disable COD for certain orders without explanation.

Repeated failed COD orders may result in future restrictions.

10. ORDER CANCELLATION

Orders may only be cancelled before dispatch confirmation.

Once shipped, orders cannot be cancelled and will be governed by the applicable Return & Exchange Policy.

11. UNFORESEEN DELAYS

During periods such as:

  • product launches,
  • sale events,
  • festivals,
  • severe weather,
  • strikes,
  • or logistics disruptions,

delivery timelines may extend beyond standard estimates.

Bruders appreciates customer patience during such situations.

12. POLICY CHANGES

Bruders may revise or update this Shipping Policy at any time without prior notice.

Updated terms become effective immediately upon publication on the official website.

13. CONTACT INFORMATION

For shipping-related queries, customers may contact:

Email: bruders.shopping@gmail.com
Support Hours: Monday – Sunday, 11 AM – 6 PM