Refund policy

RETURN, REPLACEMENT & STORE CREDIT POLICY

Effective Date: May 14, 2026

Welcome to Bruders (replace with your actual domain).
This policy explains how exchanges, replacements, and store credits are handled for purchases made through our official platform.

By placing an order with Bruders, you agree to the terms outlined below.

1. OUR APPROACH

Bruders aims to provide premium-quality products and a smooth shopping experience. If there is an issue with your order, eligible products may qualify for:

  • Size replacement
  • Product replacement
  • Store credit for future purchases

Requests are reviewed individually after verification of the returned item.

2. ELIGIBILITY FOR EXCHANGE OR REPLACEMENT

A request may be approved only if all conditions below are satisfied:

  • The request is submitted within 7 days from the delivery date.
  • The item is unused and unwashed.
  • Original tags, labels, packaging, and accessories are intact.
  • The product does not contain stains, perfume, damage, or signs of wear.
  • Proof of purchase is available.

Bruders reserves the right to reject requests that fail quality inspection.

3. NON-ELIGIBLE ITEMS

The following categories are not eligible for return or exchange unless received in damaged condition:

  • Limited-edition releases
  • Clearance or discounted products
  • Customized or made-to-order products
  • Gift cards or promotional items
  • Products marked “Final Sale”

Requests may also be denied if:

  • The product appears worn or altered
  • Tags are removed
  • The request is submitted after the allowed timeframe
  • Incorrect information is provided during the claim process

4. SIZE EXCHANGE

If the delivered size does not fit, customers may request a size exchange subject to stock availability.

If the requested size is unavailable, Bruders may provide:

  • Store credit equal to the product value, or
  • An alternate product option

Only one exchange request will be accepted per order.

5. DAMAGED OR INCORRECT ITEMS

If you receive:

  • a defective product,
  • a damaged shipment, or
  • the wrong item,

please contact the support team within 48 hours of delivery.

Customers may be asked to provide:

  • clear product photographs,
  • packaging images,
  • shipping label details,
  • and an unboxing video for verification purposes.

After review, Bruders may arrange a replacement or issue store credit.

6. HOW TO REQUEST AN EXCHANGE

To initiate a request, contact the Bruders support team through the official customer support email or website contact page with:

  • Order ID
  • Registered name and contact number
  • Reason for request
  • Product images
  • Supporting proof (if applicable)
  • Order Details (eg: amount paid by customer )

Once approved, return instructions will be shared.

7. RETURN SHIPPING

Depending on service availability and location, Bruders may either:

  • arrange reverse pickup, or
  • ask the customer to self-ship the parcel.

Customers are advised to use secure packaging and a trackable courier service.

Bruders is not responsible for parcels lost or damaged during transit when shipped by the customer.

8. STORE CREDIT POLICY

Bruders may issue store credit instead of monetary refunds in eligible situations.

Store credits:

  • are non-transferable,
  • cannot be converted into cash,
  • may have an expiry period,
  • and can only be used on the official Bruders website.

If an order value exceeds available store credit, the remaining amount must be paid separately.

9. QUALITY CHECK PROCESS

All returned products undergo inspection before approval.

If the item does not meet eligibility requirements, the request may be declined and the product may be shipped back to the customer.

10. ORDER CANCELLATION

Orders can only be cancelled before dispatch confirmation.

Once shipped, orders cannot be cancelled and will fall under the exchange/replacement policy.

11. DELIVERY DELAYS

Estimated shipping timelines are provided for convenience and may vary due to:

  • courier disruptions,
  • operational delays,
  • weather conditions,
  • regional restrictions,
  • or unforeseen events.

Bruders is not liable for delays caused by third-party logistics providers.

12. POLICY MODIFICATIONS

Bruders may update or revise this policy at any time without prior notice.

Any changes become effective once published on the official website.

Customers are encouraged to review this page periodically before making purchases.

13. CONTACT SUPPORT

For assistance regarding exchanges, replacements, or order-related concerns, contact:

Email: bruders.shopping@gmail.com
Business Hours: Monday – Sunday, 11 AM – 6 PM